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  • What is Horse-X Pro?
    Horse-X Pro is a mobile app that provides a variety of services for equestrian enthusiasts. These services include quick website design and easy maintenance of website content, horse profile page creation, and horse information management, as well as company and horse directory listing. In addition, the app also provides a social media platform and management tools. In short, Horse-X Pro is a comprehensive digital solution for equestrian businesses and professionals.
  • What services does Horse-X Pro offer?
    Horse-X Pro offers various services, including website design, horse information management tools, news releases, blogging, and social media management tools.
  • Is Horse-X Pro free to use?
    Horse-X Pro offers a free version with limited functionality, and a paid full version for €24.99 billed monthly, or € 239.99 billed annually.
  • How does Horse-X Pro work?
    Horse-X Pro is a mobile app that can be downloaded from the App Store or Google Play. Once downloaded, users can create an account and begin using the various features and tools offered by the app. Horse-X Pro can be also searched and viewed on Google, for people who did not download the app.
  • What are the benefits of using Horse-X Pro?
    Easy and cost-efficient website creation. Easy management of website content updates. Just update the content in the app, and it will synchronize with the website. This will provide you with an online presence through a regular website that can be searched and found on the internet. You can also use the specially designed app features to manage your equestrian business. Good online visibility through SEO and online marketing. We make your website very visible online with Google search. Your unique bio LinX can be used in multiple social media bios. Use your QR code as a business "card" for new contacts. They can also be printed on your marketing materials. This QR code will open up your LinX display page. Powerful social networking. Appear and connect to others in the equestrian community. The app is like an equestrian town square. Your company webpage will be listed in the company directory, your horses will be listed in the horse directory, all searchable and reachable. Your voice will be heard in the News & Blogs platform, where stories, experiences, and news are shared. Users and viewers can follow your webpage and/or your horses, and chat with you directly in the app. Useful marketing tools and promotions to help you grow your equestrian business.
  • How can I contact Horse-X Pro if I have more questions?
    You can contact Horse-X Pro by email at support@horse-x-pro.com or by phone at +32 475 252522.
  • What is the data safety protection policy for Horse-X Pro?
    Horse-X Pro takes the protection of user data seriously. All data is encrypted and stored securely on servers. We also have strict access controls in place to ensure that only authorized personnel can access user data.
  • What is the refund policy for Horse-X Pro?
    Horse-X Pro offers a 30-day free trial for all purchases. If you are not satisfied with the app within 30 days of purchase, you can request a cancellation, and you will not be charged for the purchase. After the trial period, there are no refunds.
  • How can I cancel my Horse-X Pro subscription?
    You can cancel your subscription at any time through the app store or Google Play Store where you originally purchased the subscription. You will continue to have access to the service until the end of your current billing period.
  • How to switch to a different subscription plan?
    Please click on one of the links below: iOS: https://support.apple.com/en-gb/HT204939 Android : https://support.google.com/googleplay/answer/7018481?hl=en&ref_topic=1689236&co=GENIE.Platform%3DAndroid&oco=1
  • What happens to my data if I cancel my subscription?
    Your data will be kept for a period of time to ensure that you can retrieve it if you decide to re-subscribe. After that, it will be deleted in accordance with our data safety protection policy.
  • Can I share my Horse-X Pro account with others?
    Yes, you can delegate your account to another person as an administrator.
  • Does Horse-X Pro have a money-back guarantee?
    No, we do not offer a money-back guarantee. However, if you are not satisfied with the service, please contact our support team to discuss your concerns.
  • Are there any additional costs associated with using Horse-X Pro?
    There may be additional costs associated with using certain features or add-ons. These will be clearly outlined in the app or on our website before you make a purchase.
  • How does the horse information management feature work in Horse-X Pro?
    The horse information management feature allows users to record and track important information about their horses, such as horse passports, FEI passports, pedigree, medical records, and horse videos. This information can be easily accessed and updated through the app and can be used to help manage and market the business in an organized way.
  • Can I use Horse-X Pro to create and share videos of my equestrian activities?
    Yes, Horse-X Pro provides video recording tools to help users create and share videos of their equestrian activities. Users can record, upload and edit videos directly within the app and share them on social media or other platforms. You can store up to 1,000 videos in the app.
  • How will Horse-X Pro help me increase my social media followers?
    Horse-X Media Agency can work with users to create a customized social media strategy that is tailored to their business and target audience. This may include creating engaging content, running social media ad campaigns, and leveraging the influence of top equestrian athletes.
  • Is Horse-X Pro available in other languages?
    Currently, Horse-X Pro is only available in English. However, we are working on adding other languages in the near future. Nevertheless, your content can be in any language you choose. We offer an in-app translation function. Other users can use the translation function to translate your webpage and news posts.
  • Can I use Horse-X Pro to manage and track events and competitions?
    No, Horse-X Pro does not offer a feature for event and competition management. However, our other free app, Horse-X App, offers a comprehensive event and competition management feature that allows users to schedule, organize, and track events and competitions.
  • What kind of social media management services does Horse-X Pro offer?
    Horse-X Pro offers social media management services to help equestrian businesses increase their online presence and reach. These services include creating and managing social media profiles, creating and scheduling posts, engaging with followers, running social media ad campaigns, and providing analytics and reporting.
  • Can Horse-X Pro manage my social media accounts on multiple platforms?
    Yes, Horse-X Media Agency can manage users' social media accounts on a variety of platforms, including Instagram, Facebook, TikTok, and more.
  • What is LinX and how does it work?
    LinX is a feature within Horse-X Pro that allows you to bundle your multiple social media links into one. It acts as a Social Media Bio connector and directs your followers to engage with your product or service simply.
  • How can I use LinX?
    To use LinX, simply log in to your Horse-X Pro account in the app. Once logged in and after uploading your company information, the app will automatically generate a default LinX for you, with a list displaying all your multiple social media links, as well as your website and webpage.
  • What are the benefits of using LinX?
    LinX offers several benefits, including having one single link to display your multiple social media links, website, and other online presence. This makes it easy for followers to find and engage with you and can help convert them into customers for your business. LinX allows you to display your websites, webpages, product pages, and all your other social media accounts on the list.
  • How do I create my LinX to bundle my multiple social media bio links?
    If you have filled in all your social media URL information when you uploaded your company details, the app would have automatically created a LinX for you. Otherwise, you can create your LinX by going to the Me page, under the Social Media Tools section, and tapping "Create LinX to bundle my social media links." You can upload an Avatar and add a title, and choose a theme you like. Tap "Preview & Save." After previewing, tap "Save." You have now created your LinX. You can now use your LinX anywhere you want, such as making it a signature under your email or newsletter and placing it in your Instagram profile biofield.
  • How do I place my LinX on my Social Media Profiles?
    Copy your LinX, go to your respective social media account, find the right field for Website URL or social media links, and paste your LinX.
  • How do I create a company webpage?
    To create a company webpage, you first need to upload your company details. Go to the Company section, tap "View/Edit Company Webpage," and then tap the "pen" button on the top right corner of the page. Follow the steps to upload images or text, and when finished, tap "Preview & Save" and then "Save." You have now completed your webpage.
  • How do I create a horse profile page?
    You have two ways to add a new horse to your horse list. One way is on the Me page, under the Horses section, where you can tap "Add New Horse." The other way is by tapping the "+" button on the bottom footer and selecting "Add New Horse" in the drop-down menu. Follow the steps to fill in the horse information, then tap "Preview & Save," and finally, "Save." You have now created a new horse profile page.
  • How do I add a video to my horse video library?
    You have two ways to add a video to your horse video library. One way is on the Me page, under the Videos section, where you can tap "Take or Add Video." The other way is by tapping the "+" button on the bottom footer and selecting "Take or Add Video" in the drop-down menu. Follow the steps to upload a video, and then tap "Save." You have now added a video to your horse video library.
  • How do I publish the latest news or post a blog?
    You have two ways to publish the latest news or post a blog. One way is on the Me page, under the News section, where you can tap "Add Latest News." The other way is by tapping the "+" button on the bottom footer and selecting "Add Latest News" in the drop-down menu. Follow the steps to post news or a blog, and then tap "Preview & Publish." After previewing, tap "Publish." You have now posted the latest news or blog.
  • How do I add a document to my horse?
    You have two ways to add a document to your horse. One way is on the Me page, under the Documents section, where you can tap "Add New Document." The other way is by tapping the "+" button on the bottom footer and selecting "Add New Document" in the drop-down menu. Follow the steps to upload your document.
  • How do I find a horse in Horse-X Pro?
    Tap the "Horse" button on the bottom footer, then tap "Filter." Select the age group or gender, and tap the "Apply" button. You will find a list of horses that meet your requirements. Check the horse bio information and watch their video performance, history, competition records, etc. Chat with the owner if you are interested in the horse. You can also Follow this horse for any updates and news.
  • Can I have more than one company Webpage?
    Yes, you can have more than one company webpage. However, each webpage is counted as another account and is charged separately.
  • How can I find my webpage URL?
    Your company webpage URL can be found by tapping on your company logo, which will show your profile with the webpage URL listed. Alternatively, you can find it in the Settings page.
  • Can other people view my company webpage on the internet?
    Yes, your webpage is like a website with a URL that can be searched and viewed on the internet. You can easily update your website content through the app.
  • How do I choose the look or style of my webpage?
    To choose the look or style of your webpage, go to the Me Page and tap on Edit Company Webpage. Then, tap on the "pen" icon for editing. On the top right corner, tap "choose template" and select one of the three options: Classic, Modern, or Hero. Play around with the background colors and horse display layouts until you're satisfied with the look. Finally, press "Preview & Save" and then "Save" after previewing.
  • Can I change my horse's information on their profile page after I have created it?
    Yes, you can edit your horse's information at any time. Simply go to the horse profile page, tap the menu in the top right corner, tap Edit, make the desired changes, and then tap "Preview & Save" and "Save" to update the information.
  • How can I communicate with other Horse-X Pro users?
    You can communicate with other Horse-X Pro users through the chat feature in the app. Simply tap the "chat" icon on the top right corner, select the user you want to communicate with, and start messaging. You can also open other users’ company webpage, and use the Message function to chat with the company.
  • How can I report inappropriate content or behavior on Horse-X Pro?
    If you come across any inappropriate content or behavior on Horse-X Pro, you can report it by tapping the "..." icon on the top right corner of the post or profile page and selecting "Report." Follow the steps to provide the necessary information and submit your report.
  • How can I delete my account on Horse-X Pro?
    To delete your account on Horse-X Pro, go to the "Me" page, scroll down to the bottom, and select "Delete Account." Follow the steps to confirm your decision and delete your account. Please note that deleting your account is irreversible and all data associated with it will be permanently deleted.
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